Where are you located?
Melbourne, Australia, and we’re an Australian-registered business.
Where are your products shipped from?
Right here in Melbourne through Australia Post.
How long does delivery take?
Anywhere from 1 to 4 days, depending on your location. Items are more often than not shipped the same day you purchase them.
Can I change the battery in the collar if it runs out?
It will last a very long time, so you may not need to worry about this for a while, but you definitely can. Simply remove it from the LED’s battery compartment and replace it. If you need help from us, just ask.
Can I wash the collar?
Of course! Just be sure to remove the LED strip and battery area before. You can put it back in after washing.
What size should I get?
That will depend on your dog’s neck size. View our sizing chart here before choosing a size.
Are there different light modes?